Our Practice

Test Results

Patients will only receive a call regarding their test results if there is an issue that needs to be discussed. Otherwise, the doctor will review your results with you at the time of your next visit.

Copies of test results may be acquired from our office only after your physician has reviewed them.

We will be glad to fax or mail a copy of your test results to you or any doctor's office at your request, 24 hours notice is required.

Medical Questions and Help

When calling with medical questions you will be directed to our nurse. The nurse's line is equipped with voice mail for your convenience. When calling, leave a detailed message.Our nurse retrieves the messages throughout the day and places them in order of importance. Each message is handled with care and may involve a discussion with one of your doctors Please be patient, as our nurse has many duties, and along with those duties will do all that can be done to assured that you received proper care and that your needs are met. Calls may not be returned immediately, but your call will be returned as soon as possible.

Refill Requests

Whenever possible try to request refill prescriptions at the time of your visit.

Telephone Refill Requests

• Please check your medication label to make sure the medication needed has been prescribed by one of our physicians. If not, contact the appropriate physician (PCP, cardiologist, etc.) for all medication refills that do not pertain to your hypertension or kidney disease.
• Prescription refill requests must be called in before 2 pm in order to meet your request the same day. Please leave all refill requests on the nurse's voice mail or with your pharmacy. In many cases pharmacies are requesting refills by fax. Check with your pharmacy to see if this is the case. Please assure that our physician prescribed the medication you are asking to be refilled.

Emergencies

In the event our office is closed and you have an emergent problem, please call our answering service at (609)-924-4411.

One of the physicians in our group is on call 24 hours a day, including weekends and holidays. Your call will be taken by our answering service and your message will be relayed immediately. The physician on call will contact you as soon as possible.

If an emergency cannot wait for a telephone reply, go to the emergency room and have them notify your primary care physician (PCP) and any other doctor they feel the problem may pertain to.

If the office is closed and you have a problem, which you feel, can wait to be addressed the next time our office is open, simply leave a message on our voicemail and your call will be returned.

Primary Care Physicians (PCP)

All patients should have a PCP. Your PCP should follow you for conditions other than hypertension or diseases of the kidney. We would be pleased to forward any results and/or records to your PCP.

Please be sure to request that your PCP’s information is included on your chart.

Billing Procedures

Please be aware it is the patient’s responsibility to verify that your insurance company will cover services and if a referral is needed for those services.

If a referral is required and you do not have one at the time of your visit, you will be responsible for payment for that visit.

Feel free to contact our office to inquire which insurance carriers we participate with. You will always be responsible for any co-pay at the time of your visit. If we do not participate with your insurance, full payment will be expected.

If you receive a bill our Billing Coordinator is available to answer questions Monday-Thursday